VA Plans Overhaul for Better Veteran Healthcare Access

VA Plans Overhaul for Better Veteran Healthcare Access
VA Plans Overhaul for Better Veteran Healthcare Access
The Department of Veterans Affairs has announced plans for a structural overhaul that may include consolidation of many functions and services offered by the department into regional offices, including healthcare.

The Department of Veterans Affairs announced plans Monday for a new customer service bureau to help train employees to focus on customer satisfaction and make the department more accountable to the millions of veterans it serves. “We think it is a good step forward, but it is only one of a …

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