VA Plans Overhaul for Better Veteran Healthcare Access
the MPR take:
The Department of Veterans Affairs has announced plans for a structural overhaul that may include consolidation of many functions and services offered by the department into regional offices, including healthcare. Under the direction of the department’s new secretary Robert A. McDonald, this initiative is in response to the scandal earlier this year that uncovered manipulations of waiting lists at veterans medical centers to hide long delays experienced by veterans waiting for appointments. Specific details are not yet available, but the goal is to increase delivery of healthcare to veterans and provide clarity and transparency regarding other benefits such as disability. Veterans advocates are hopeful regarding these initiatives, particularly in providing the healthcare that many desperately need after years of waiting for available appointments under the previous system.
The Department of Veterans Affairs announced plans Monday for a new customer service bureau to help train employees to focus on customer satisfaction and make the department more accountable to the millions of veterans it serves. “We think it is a good step forward, but it is only one of a ...
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