Technical Problems Still Vex Day 2 of ACA Exchange Rollout
(HealthDay News) — Computer troubles continued to plague the launch of the Affordable Care Act's health insurance exchanges on Wednesday. But Obama administration officials said Wednesday that the computer glitches were a reflection of heavy consumer interest in the exchanges, not flaws with the online registration system.
The U.S. Department of Health and Human Services offered "survival tips" for frustrated consumers after 4.7 million unique visitors logged onto the HealthCare.gov website on Tuesday, the day the exchanges were unveiled, the Associated Press reported.
HHS spokeswoman Joanne Peters urged people who find themselves on a "holding page" when they arrive at the website not to hit the refresh button on their computers or leave the page. Doing so will cost them their place in line, the AP reported.
"While this overwhelming interest is continuing to cause wait times, there will be continuing improvements in the coming hours and days," Peters said. Consumers have until Dec. 15 to sign up for insurance if they want coverage to start Jan. 1. The open enrollment period ends March 31, 2014.